Better hospitality starts with better support

Two Men With a Vision

Jesse Nicasio

Co-Founder • Builder • Operator • Systems Architect

Jesse brings the vision behind the growth. As an experienced STR operator and entrepreneur, he understands host challenges and how the right VA gives them their time back, allowing them to focus on the business. He leads strategy, VA training, and ensures each client is matched with the right support to scale efficiently.

John Terry Nicasio

Co-Founder • Strategist • Problem Solver • Growth Driver

John leads operations — streamlining systems and processes. With experience managing 500+ employees in previous ventures, he brings structure, leadership, and accountability into every STR system we build. He oversees automation, SOPs, quality control, and ensures every VA meets the high standards our hosts expect.

“This is your superpower. You should be providing this to other hosts.”
— Bill Faeth, Founder Build Short Term Rental Wealth

About Us - STR Super VA

Our Story

Hi, we're Jesse and JT Nicasio, the brothers behind STR Super VA. Before we ever thought about starting this company, we were already deep in the short-term rental world.

Our real estate journey began in 2011 with fix-and-flips, wholesaling, and acquiring properties for long-term rental. But when we discovered short-term rentals, everything changed. In less than 3 years, we grew our portfolio to over 100 Airbnbs—owned and managed.

A key driver of our rapid growth has been our exceptional team, thanks to our experience with hiring the right people throughout our entrepreneurial journey. We realized that this was our superpower-hiring, managing and providing high-level team members.

So, everything we teach and everything we offer comes straight from our own experience running and scaling STR businesses.

100+ STR Properties

500+ Employees Managed

100+ STR Hosts Helped

The Turning Point

Early in our STR journey, we realized we couldn't scale without help. We hired high-level virtual assistants and leaned heavily on them to run nearly every part of our operation, freeing us to focus on what mattered: growing the business.

Being Filipinos ourselves and having lived the first 20+ years of our lives in the Philippines, hiring VAs from there was a no-brainer. We understood the culture, the work ethic, and the incredible talent pool available.

At our previous company, we oversaw more than 500 employees. So building processes, creating SOPs, and developing people was already second nature. Over time, we built a repeatable system for hiring, training, and managing high performing VAs, and that system became the engine behind our own growth.

Then It Clicked

Why not provide the same high-level virtual assistants to our fellow STR hosts looking to scale their business or simply buy their time back?

This way, we could help STR hosts scale while also providing opportunities for talented Filipinos to work with US-based companies and build careers in the STR space. A win-win that aligned perfectly with our values.

Our Unique Advantage

Our deep ties to the Philippines allow us to source directly without middlemen, which means we can offer competitive pricing while maintaining the highest quality standards.

Having lived the first 20+ years of our lives in the Philippines, we don't just hire blindly—we understand the culture, the educational system, the regional differences, and what makes a great VA candidate. We know which schools produce the best talent, which communication styles work best, and how to identify individuals who will thrive in an STR environment.

As experienced STR hosts and long-time Superhosts, we provide specialized training that transforms good VAs into STR experts. Our VAs don't just learn theory—they learn from our real-world experience managing over 100 properties, handling thousands of guests, and navigating every challenge the STR business can throw at you.

Cultural Expertise

Being Filipino and having lived in the Philippines for 20+ years, we source the best talent by truly understanding the culture and people.

STR Experience

As Superhosts managing 100+ Airbnbs, we train VAs with real-world expertise, not just theoretical knowledge.

Direct Sourcing

No middlemen means better pricing for clients and better opportunities for VAs—everyone wins.

Quality First

We don't just match you with any VA—we find the perfect fit through rigorous vetting and comprehensive training.

Why We Help STR Hosts Scale with Virtual Assistants

We exist to empower short-term rental hosts to reclaim their time, scale their businesses, and achieve freedom.

By connecting exceptional Filipino talent with growing STR businesses, we create opportunities on both sides—helping hosts succeed while providing life-changing careers for our VAs.

We're not just a virtual assistant company. We're STR hosts who understand your challenges because we live them. We're Filipinos who understand our VAs because we share their culture. And we're entrepreneurs who believe that the right support can significantly transform your business.

What You Can Expect From STR Super VA

Every VA we place has been vetted, trained, and developed using the same systems we use to run our own 100-plus properties. When you work with us, you're not just getting a VA. You're getting proven processes, lifetime support, and a team that understands this industry inside and out.

Ready to Experience the STR Super VA Difference?

Whether you're managing 1 property or 100, whether you're drowning in tasks or ready to scale, we're here to help you find the virtual assistant who will become an invaluable part of your team.

Let's grow together.

FAQ - STR Virtual Assistants

Frequently Asked Questions

A virtual assistant can transform your short-term rental business by handling time-consuming daily tasks, allowing you to focus on growth and strategy. Our VAs help you reclaim your time so you can focus on scaling your business.

With a dedicated VA, you'll have someone managing guest communications 24/7, coordinating cleanings and maintenance, optimizing your listings, and handling the countless details that keep your properties running smoothly. Many of our clients report saving 30-40 hours per week allowing them to work on the business instead of in it.

Our STR-specialized virtual assistants are extensively trained to handle all aspects of short-term rental management:

Guest Communications: Responding to inquiries, booking confirmations, check-in/check-out instructions, and ongoing guest support
Cleaning & Maintenance Coordination: Scheduling cleaners, coordinating repairs, managing vendor relationships
Listing Management: Creating and optimizing listings on Airbnb and VRBO, updating calendars and pricing
Platform Tools: Managing Hospitable (and other PMS tools), PriceLabs, Breezeway, Turno, Notion and other STR software
Claims & Support: Filing and managing damage claims, communicating with Airbnb/VRBO support
Administrative Tasks: Data entry, reporting, calendar management, and more

As experienced STR hosts ourselves (Superhosts managing over 100 Airbnbs), we train our VAs with real-world expertise in everything that makes an STR business successful.

Our pricing is very competitive and transparent, offering exceptional value compared to hiring locally or using traditional staffing agencies. Because we source directly without middlemen and leverage our deep connections in the Philippines, we can provide highly trained, STR-specialized VAs at rates that make sense for hosts of all sizes. You'll find our pricing here.

Contact us for a custom quote based on your specific needs—we offer almost every VA role needed to grow your business. We'll work with you to find team members that fit your exact needs.

Most clients are up and running within a week. Our streamlined onboarding process includes:

Initial discovery call to understand your specific needs
Client interview with carefully selected VA candidates based on your requirements
Handoff to ensure everything runs smoothly once a candidate is selected
SOP development (we help you build these if you don't have them)

We provide templates and proven processes to get you started quickly, even if you're new to working with virtual assistants.

Yes! The VA we provide only works for you and your company, learning your business, properties, and preferences inside and out. This consistency is crucial for maintaining the quality standards you've set.

Your VA becomes an actual part of your team, understanding your communication style, knowing your business and properties intimately, and building a long term relationship with you and your company.

This is where we're different: We're Filipino STR hosts ourselves and we're longtime Superhosts with over 100 Airbnbs owned and managed. We live and breathe STRs, and we've lived in the Philippines for over 20+ years.

Our unique background means:

Cultural insight: We understand Filipino work culture, the place they come from, the schools they went to, and their communication styles—allowing us to source the perfect candidates
Real-world training: We train VAs based on years of hands-on STR experience, not theoretical knowledge
Direct sourcing: No middlemen—we personally recruit, vet, and train every VA
Comprehensive curriculum: They need to pass each phase of training, which covers Airbnb, VRBO, guest support, crisis management, platform tools, and more
Ongoing support and lifetime guarantee: Our team provides 24/7 backup support and continuous training. If needed, we will replace your VA, no limits, no questions asked.
SOP development: We provide the same SOP templates we use ourselves in order to operate over 100 Airbnbs, streamlining systems and maximizing the efficiency of your VA and team.

Communication is flexible and tailored to your preferences. Most clients use a combination of:

Slack or WhatsApp for daily communication
Email for detailed updates and documentation
Weekly video calls for check-ins and planning
Shared task management tools (Asana, Trello, etc.)

Working hours are customized to your needs—whether you need coverage during your specific working hours, weekend support, or night shift. They work full-time, 40-hour work weeks.

This is actually a common concern, but here's the key insight: you're not just paying for tasks to be completed—you're buying back your time, which is your most valuable asset.

Think about it this way: even during slower periods, your VA is monitoring inquiries, maintaining your listings, staying on top of reviews, and handling the dozens of small tasks that would otherwise pull you away from growing your business or enjoying your life. That mental freedom alone is invaluable.

Plus, having dedicated capacity means you're always ready to scale. When opportunities arise—adding new properties, launching marketing campaigns, or implementing new systems—you have someone immediately available rather than scrambling to find help when you're already overwhelmed.

At our rates, you're getting highly trained, STR-specialized support for a fraction of what your own time is worth. Whether your VA is busy or has lighter days, you're consistently getting the most cost-efficient way to reclaim your time and maintain peace of mind.

Lifetime Replacement Guarantee: We stand behind our service with a no-questions-asked replacement guarantee for the entire time that you're partnered with STR Super VA.

If your VA isn't the right fit for any reason, we'll find you a replacement quickly at no additional cost. Your satisfaction is our priority, and we're committed to ensuring you have a VA who meets your needs and exceeds your expectations.

Additionally, our 24/7 team support means you're never left without backup should there be a need for VA management or additional training.