A virtual assistant can transform your short-term rental business by handling time-consuming daily tasks, allowing you to focus on growth and strategy. Our VAs help you reclaim your time so you can focus on scaling your business.

With a dedicated VA, you'll have someone managing guest communications 24/7, coordinating cleanings and maintenance, optimizing your listings, and handling the countless details that keep your properties running smoothly. Many of our clients report saving 30-40 hours per week allowing them to work on the business instead of in it.

Our STR-specialized virtual assistants are extensively trained to handle all aspects of short-term rental management:

• Guest Communications: Responding to inquiries, booking confirmations, check-in/check-out instructions, and ongoing guest support
• Cleaning & Maintenance Coordination: Scheduling cleaners, coordinating repairs, managing vendor relationships
• Listing Management: Creating and optimizing listings on Airbnb and VRBO, updating calendars and pricing
• Platform Tools: Managing Hospitable (and other PMS tools), PriceLabs, Breezeway, Turno, Notion and other STR software
• Claims & Support: Filing and managing damage claims, communicating with Airbnb/VRBO support
• Administrative Tasks: Data entry, reporting, calendar management, and more

As experienced STR hosts ourselves (Superhosts managing over 100 Airbnbs), we train our VAs with real-world expertise in everything that makes an STR business successful.

Our pricing is very competitive and transparent, offering exceptional value compared to hiring locally or using traditional staffing agencies. Because we source directly without middlemen and leverage our deep connections in the Philippines, we can provide highly trained, STR-specialized VAs at rates that make sense for hosts of all sizes. You'll find our pricing here.

Contact us for a custom quote based on your specific needs—we offer almost every VA role needed to grow your business. We'll work with you to find team members that fit your exact needs.

Most clients are up and running within a week. Our streamlined onboarding process includes:

• Initial discovery call to understand your specific needs
• Client interview with carefully selected VA candidates based on your requirements
• Handoff to ensure everything runs smoothly once a candidate is selected
• SOP development (we help you build these if you don't have them)

We provide templates and proven processes to get you started quickly, even if you're new to working with virtual assistants.

Yes! The VA we provide only works for you and your company, learning your business, properties, and preferences inside and out. This consistency is crucial for maintaining the quality standards you've set.

Your VA becomes an actual part of your team, understanding your communication style, knowing your business and properties intimately, and building a long term relationship with you and your company.

Our unique background means:

• Cultural insight: We understand Filipino work culture, the place they come from, the schools they went to, and their communication styles—allowing us to source the perfect candidates
• Real-world training: We train VAs based on years of hands-on STR experience, not theoretical knowledge
• Direct sourcing: No middlemen—we personally recruit, vet, and train every VA
• Comprehensive curriculum: They need to pass each phase of training, which covers Airbnb, VRBO, guest support, crisis management, platform tools, and more
• Ongoing support and lifetime guarantee: Our team provides 24/7 backup support and continuous training. If needed, we will replace your VA, no limits, no questions asked.
• SOP development: We provide the same SOP templates we use ourselves in order to operate over 100 Airbnbs, streamlining systems and maximizing the efficiency of your VA and team.

Communication is flexible and tailored to your preferences. Most clients use a combination of:

• Slack or WhatsApp for daily communication
• Email for detailed updates and documentation
• Weekly video calls for check-ins and planning
• Shared task management tools (Asana, Trello, etc.)

Working hours are customized to your needs—whether you need coverage during your specific working hours, weekend support, or night shift. They work full-time, 40-hour work weeks.

This is actually a common concern, but here's the key insight: you're not just paying for tasks to be completed—you're buying back your time, which is your most valuable asset.

Think about it this way: even during slower periods, your VA is monitoring inquiries, maintaining your listings, staying on top of reviews, and handling the dozens of small tasks that would otherwise pull you away from growing your business or enjoying your life. That mental freedom alone is invaluable.

Plus, having dedicated capacity means you're always ready to scale. When opportunities arise—adding new properties, launching marketing campaigns, or implementing new systems—you have someone immediately available rather than scrambling to find help when you're already overwhelmed.

At our rates, you're getting highly trained, STR-specialized support for a fraction of what your own time is worth. Whether your VA is busy or has lighter days, you're consistently getting the most cost-efficient way to reclaim your time and maintain peace of mind.

If your VA isn't the right fit for any reason, we'll find you a replacement quickly at no additional cost. Your satisfaction is our priority, and we're committed to ensuring you have a VA who meets your needs and exceeds your expectations.

Additionally, our 24/7 team support means you're never left without backup should there be a need for VA management or additional training.